Emergency Services

Emergency Travel Certificates & Consular Assistance

If you lose your South African passport abroad, need urgent travel documents, or require emergency consular assistance, South African missions and DIRCO can help.

DIRCO 24-Hour Emergency Line

For urgent consular assistance outside office hours:

+27 12 351 1000

Email: consular.emergencies@dirco.gov.za

Emergency Travel Certificate (ETC)

An Emergency Travel Certificate is a temporary travel document issued by South African missions abroad to SA citizens who have lost their passport, had it stolen, or whose passport has expired and need to travel urgently.

ETC Details

  • Validity: Single journey only -- return to South Africa or travel to the nearest SA mission
  • Processing: 1-3 working days in most cases; same-day for genuine emergencies
  • Cost: Varies by mission (typically R200-R500)
  • Requirements: Police report (if stolen), proof of SA citizenship, passport photos, completed application form

Steps if You Lose Your Passport

1Report to Police

Report the loss or theft to local police immediately. Obtain a written police report -- you will need this for the ETC application and for your insurance claim.

2Contact SA Mission

Contact the nearest South African embassy, high commission, or consulate during office hours. For after-hours emergencies, call DIRCO at +27 12 351 1000.

3Apply for ETC

Visit the mission with: police report, any ID copies you have, two passport photos, and completed application. The mission will verify your identity with DHA Pretoria.

4New Passport

Once back in South Africa (or at a mission), apply for a replacement passport. The ETC cannot be used for ongoing travel beyond the single permitted journey.

Other Emergency Situations

Medical Emergency

SA missions can assist with locating medical facilities, contacting family, and liaising with travel insurers. They cannot pay medical bills but can help facilitate payments.

Arrest or Detention

If arrested abroad, you have the right to contact the South African embassy. The mission can provide a list of local lawyers, visit you in detention, and inform your family.

Natural Disaster / Crisis

During natural disasters or civil unrest, DIRCO coordinates evacuations and assistance for South African citizens. Register with the nearest mission for updates.

Death Abroad

SA missions assist with death registration, repatriation of remains, and liaising with local authorities. Contact the mission and DIRCO immediately.

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